ORDER INFORMATION

• What payment methods are available on your store?

  We accept various credit cards, including Visa, MasterCard, and American Express.

SHIPPING

• What shipping options are available on Eunozis?

  Currently, only standard shipping is offered. Express delivery will be available later, and we are actively working on implementing it. In the meantime, we are committed to providing you with the best possible experience with standard shipping.

• How much does shipping cost?

  Shipping is free in Canada and the United States. International shipping costs 6.97 CAD.

• Can I choose the date and time of shipping?

  Unfortunately, it is not possible to select a specific date and time for delivery.

• Can I return my package?

  Yes, you have 30 days after receiving the package to return it if it was delivered damaged. For more details, please refer to our Return Policy.

RETURNS

• Can I modify or cancel an order?

  You can cancel your order before the delivery process begins. However, once the shipping process has started and a tracking number has been assigned, it will no longer be possible to cancel the order.

  Nevertheless, you can still return the package after receiving it.

• What are the conditions for returning my package?

  To be eligible for a return, the product must meet the following criteria:

  • The product must be in its original condition and packaging.
  • The product must not have been used or damaged.
  • The product must be accompanied by the purchase invoice or receipt.

  For more information, please consult our Return Policy [Insert link].

• Can I receive a refund on a credit card different from the one used for the order?

  For security reasons, refunds can only be issued to the credit card used for the original purchase.

• It has been over 24 hours, and I still haven’t received an order confirmation email. What should I do?

  Please check your spam folder and ensure that emails from Eunozis are not blocked or marked as spam in your email account.

  If the problem persists, please contact our customer service team.

• I changed my mind and want to keep my order, but I already submitted a return request. What should I do?

  We’re glad you’ve decided to keep your order! In this case, no further action is required on your part, and there is no need to contact us.